Hi, I have been using my Blackberry with 4 email accounts successfully for a couple of years. Now one of my email accounts needs validation. When I type the password for the validation, however, it is not accepted. It says the password is invalid, but it's the same password I have been using for several years.
Any suggestions how solve this?
THe email account is a Microsoft Web Account through the university I am afiilitated with.
Try doing a soft reset on the phone steps are listed below, once that is done do a PRL update on the phone by dialing *228 option 2. Then make sure that your email setting on your blackberry is still set up in the correct format.
To perform a soft reset, complete the following steps:
- Press and hold the Altkey on the BlackBerry smartphone.
- While holding down the Alt key, press and hold the Right Shiftkey.
- With both of those buttons still pressed, press the Backspace/Deletekey. The display on the BlackBerry smartphone turns off to indicate that the reset has started, and the keys can now be released.