An Accepted Solution is available for this post.
Changing auto signature on Tour
RAEnsbury
Newbie
‎09-22-2009 03:53 PM

I am trying to change the auto signature on my Tour. None of the instructions given anywhere fit the Tour. It can't be this hard. Help...please.  Thanks.

Labels (1)
Labels
0 Likes
14 Replies
An Accepted Solution is available for this post.
StreetDocRN
Champion - Level 1
‎09-22-2009 04:00 PM

Hi,

On the Tour, press the Menu key, Options, Owner.  Under the Information:  type whatever you want to appear in your signature.  Press Menu key and Save.  Then when you type a message or email, when you are ready to place your signature information, simply type sig and that will do it.

Doc

0 Likes
An Accepted Solution is available for this post.
RAEnsbury
Newbie
In response to StreetDocRN
‎09-22-2009 04:04 PM

Ah. OK. I guess I wasn't as clear as I should have been. Right now when I send a message or email it automatically signs it "Sent from my Verizon Blackberry." That's the message I want to change.

0 Likes
An Accepted Solution is available for this post.
nmchileman
Master - Level 3
In response to RAEnsbury
‎09-22-2009 04:09 PM

You can change your "sent from vzw blackberry" signature in two ways.

 

Click on the Email Settings icon in your phone (probably in the setup folder) and login to your BIS account. Click on the email you want to edit and hit your menu button and there should be an option to edit the account details and change the signature to something you want or delete it alltogether.

 

Or you can try logging onto the BIS website from a PC: https://bis.na.blackberry.com/html?brand=vzw and taking the same steps to edit.

 

However, please take note that there is a BIS outage right now, so at this time you may not be able to change it using either option.

0 Likes
An Accepted Solution is available for this post.
StreetDocRN
Champion - Level 1
In response to nmchileman
‎09-22-2009 04:15 PM

Hey, Chileman,

 

I see what he was talking about and you're right, no one can log into the BIS email service to adjust anything right now.  I haven't recieved any email this morning either.  We could start a rumor that Blackberry is getting their servers ready for OS 5.0 to be released.  We can see how far that goes...lol.:smileywink:

 

Doc

 

 

0 Likes
An Accepted Solution is available for this post.
RAEnsbury
Newbie
In response to StreetDocRN
‎09-22-2009 04:23 PM

Interesting. I've been trying to log in to the BIS site but have been getting a "your account is locked" message and then being told to call customer service (for which there is no number listed). Is that the same message everyone is getting? or am I really the only one in the universe that's "locked out"?

0 Likes
An Accepted Solution is available for this post.
nmchileman
Master - Level 3
In response to RAEnsbury
‎09-22-2009 04:27 PM

People are getting the "page cannot be displayed" or "page cannot be found" message. But if you're getting the "locked out" message then you would actually be locked out of your BIS account. Tech Support would be able to unlock it for you: 800-922-0204 but they are also have trouble accessing their Blackberry Admin Support tools. So...you'll have to be a little patient on this one.

0 Likes
An Accepted Solution is available for this post.
nmchileman
Master - Level 3
In response to nmchileman
‎09-22-2009 04:28 PM

As soon as I posted this I just got about 40 emails. It may be fixed already. Here's hoping.

0 Likes
An Accepted Solution is available for this post.
Cal_110
Newbie
‎09-22-2009 05:18 PM

This is EXACTLY what I was looking for.  However, ran into a different problem when trying to login to the BIS website.  Got the message: "Your account is not accessible via HTML browser.  Please use your device to access Blackberry Internet Service."  I can go the Email Settings route via the Menu on the Blackberry Tour - BUT - I do NOT want to type out the lengthy disclaimer that is required for the signature I am trying to replace the standard Blackberry signature.  Any ideas?!?

0 Likes
An Accepted Solution is available for this post.
nmchileman
Master - Level 3
In response to Cal_110
‎09-22-2009 05:22 PM

Did you try and access the BIS site from your phone or a PC? You need to use a PC, it won't let you do it directly from your device.

If that doesn't work then Copy/Paste will be your best friend today.

0 Likes
An Accepted Solution is available for this post.
Cal_110
Newbie
In response to nmchileman
‎09-22-2009 05:25 PM

From a PC.  In the meantime, I had already sent the verbiage and was in the process of Cutting & Pasting.  But, is the only way to make changes to the settings of a Blackberry Tour thru the device itself?

0 Likes
An Accepted Solution is available for this post.
nmchileman
Master - Level 3
In response to Cal_110
‎09-22-2009 05:26 PM

No, the other way is to use the BIS website as you were attempting. However, did you take note of the aforementioned BIS outage?

0 Likes
An Accepted Solution is available for this post.
Cal_110
Newbie
In response to nmchileman
‎09-22-2009 05:37 PM

Tried it from the PC.  Already emailed the verbiage and then did the Cut & Paste.  But do you have to do all the editing on the device itself?

0 Likes
An Accepted Solution is available for this post.
Cal_110
Newbie
In response to Cal_110
‎09-22-2009 05:40 PM

Ignore the previous dupe.  I did note the outage, but wasn't sure if the error messages I was getting was related to that or something else.  Guess I'll just wait and see!  My task has been accomplished, so the pressing issue has been resolved.  Thanks for your help!  The LIGHTNING FAST responses are MUCH appreciated.

0 Likes
An Accepted Solution is available for this post.
nmchileman
Master - Level 3
In response to Cal_110
‎09-22-2009 05:40 PM

Deja Vu?

 

Ha! Thought so. :smileyvery-happy:

 

The outage should be fixed by the end of the day or so. But glad you got everything working for now. Love the Copy/Paste function. Was a great way to bash original iPhone owners.

0 Likes