An Accepted Solution is available for this post.
Clients displaying Vodafone NL as current carrier
julieg
Newbie
‎11-19-2009 10:28 PM

We have a number of Blackberry users on Storm (OS 5.0.0.328) and Tour (OS 4.7.1.40) devices who recently started displaying that their current carrier is Vodafone NL instead of Verizon.  The home carrier still displays correctly as Verizon.

 

Has anyone seen this before?

 

Thanks,

 

Julie

Labels (1)
Labels
0 Likes
Reply
10 Replies
An Accepted Solution is available for this post.
Re: Clients displaying Vodafone NL as current carrier
LCromwell
Specialist - Level 1
‎11-19-2009 11:04 PM
julieg wrote:

We have a number of Blackberry users on Storm (OS 5.0.0.328) and Tour (OS 4.7.1.40) devices who recently started displaying that their current carrier is Vodafone NL instead of Verizon.  The home carrier still displays correctly as Verizon.

 

Has anyone seen this before?

 

Thanks,

 

Julie

 

Where is it displaying?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Clients displaying Vodafone NL as current carrier
julieg
Newbie
‎11-19-2009 11:13 PM

We are seeing the incorrect carrier information on the BAS (Blackberry server) and possibly on the devices as well.  We have not yet been able to confirm the devices yet.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Clients displaying Vodafone NL as current carrier
Michele-VzW
Contributor - Level 2
‎11-20-2009 05:49 PM
Is this still occuring?
0 Likes
Reply
An Accepted Solution is available for this post.
Re: Clients displaying Vodafone NL as current carrier
julieg
Newbie
‎11-20-2009 06:00 PM

Yes it is.  We checked one of the clients' devices.  The BB itself showed that he was connected to Verizon.  The BAS still shows Vodafone NL as his active carrier.  It seems to only affect the devices and OS's mentioned above and only Verizon customers.  All other carriers are correct.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Clients displaying Vodafone NL as current carrier
LCromwell
Specialist - Level 1
‎11-20-2009 06:04 PM

I still do not understand where I would see this? On emails sent to someone from my phone or BBM ???

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Clients displaying Vodafone NL as current carrier
julieg
Newbie
‎11-20-2009 06:09 PM

In Blackberry Administration Service in BES 5.0 - equivalent of BBM

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Clients displaying Vodafone NL as current carrier
Michele-VzW
Contributor - Level 2
‎11-20-2009 06:18 PM
Do not worry about it this, it is a transition and shouldn't affect anything on the phones except the display name. As I have more information to share I will pass it along. But don't worry it's supposed to be that way.
0 Likes
Reply
An Accepted Solution is available for this post.
Re: Clients displaying Vodafone NL as current carrier
julieg
Newbie
‎11-20-2009 06:22 PM

Thanks Michele.

 

I will check back later for more information.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Clients displaying Vodafone NL as current carrier
LCromwell
Specialist - Level 1
‎11-20-2009 06:22 PM

 

Michele-VzW wrote:
Do not worry about it this, it is a transition and shouldn't affect anything on the phones except the display name. As I have more information to share I will pass it along. But don't worry it's supposed to be that way.

 

 Don't worry, be happy...................

0 Likes
Reply