Clients displaying Vodafone NL as current carrier

[julieg]

We have a number of Blackberry users on Storm (OS 5.0.0.328) and Tour (OS 4.7.1.40) devices who recently started displaying that their current carrier is Vodafone NL instead of Verizon.  The home carrier still displays correctly as Verizon.

Has anyone seen this before?

Thanks,

Julie

[LCromwell]

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julieg wrote:

We have a number of Blackberry users on Storm (OS 5.0.0.328) and Tour (OS 4.7.1.40) devices who recently started displaying that their current carrier is Vodafone NL instead of Verizon.  The home carrier still displays correctly as Verizon.

Has anyone seen this before?

Thanks,

Julie

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Where is it displaying?

[julieg]

We are seeing the incorrect carrier information on the BAS (Blackberry server) and possibly on the devices as well.  We have not yet been able to confirm the devices yet.

[Michele-VzW]

Is this still occuring?

[julieg]

Yes it is.  We checked one of the clients' devices.  The BB itself showed that he was connected to Verizon.  The BAS still shows Vodafone NL as his active carrier.  It seems to only affect the devices and OS's mentioned above and only Verizon customers.  All other carriers are correct.

[LCromwell]

I still do not understand where I would see this? On emails sent to someone from my phone or BBM ???

[julieg]

In Blackberry Administration Service in BES 5.0 - equivalent of BBM

[Michele-VzW]

Do not worry about it this, it is a transition and shouldn't affect anything on the phones except the display name. As I have more information to share I will pass it along. But don't worry it's supposed to be that way.

[julieg]

Thanks Michele.

I will check back later for more information.

[LCromwell]

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Michele-VzW wrote:
Do not worry about it this, it is a transition and shouldn't affect anything on the phones except the display name. As I have more information to share I will pass it along. But don't worry it's supposed to be that way.

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 Don't worry, be happy...................