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Connecting to network
bvarobinson1
Member

I have a Blackberry Q10 and it refuses to connect to Verizon Network. I have rebooted, removed sim card, etc, etc, etc. I did manage to get it to power on with a Verizon screen...now to get it to connect. I didn't purchase this phone directly from Verizon and I have been told that Verizon has a hack on their system so if you don't but directly from them or a phone that was purchased from them directly that you will not be able to use on their system. Someone else said that I could have a bad sim card...HELP

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Re: Connecting to network
vzw_customer_support
Customer Support

Having a working phone is very important bvarobinson1.  I love using Blackberries as well. Did you check to make sure the device didn't come with any type of restrictions (clean ESN) -> http://vz.to/2bKtpJe. We also provide new sim cards as well for free at a corporate location. -> http://vz.to/1lHNTqb  Now we don't have any type of hacks; you can certainly bring a device to use as long as it's compatible which the link provided will be able to verify for you.  What is the device doing when you try to use it?

ShirazP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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