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When I enter a contact on the screen, I get the message "No Addresses". The only way to make a call is to go to my Address icon, then select the address.
All the addresses are in my address book - it's just that I can't take a shortcut by entering from the screen.
I've tried Blackberry help, but they don't show any such problem, nor is there any apparent way to inform them.
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What phone are you using and can clarify when you say "Enter a contact on the screen..."?