Contacting server.....

[anettemint]

I've been trying to add my email addresses for nearly 30 mintues and all I get is the Contacting server....screen. I'm about to give up and switch back to my Pearl.  I'm not sure why it's taking so long to add a an email address. Is this normal? Any suggestions?

[William_M]

Try going to VZW BIS LOGIN: https://bis.na.blackberry.com/html?brand=vzw once you are logged in add your e-mail there save the changes and go to "Help" then click "Send Service Books" that should theoretically work.

[ArnettH_VZW]

Hello anettemint,

what type of phone are you having this problem with? If it's another blackberry then you can do a device change at the website posted by the previous member. If it's a Android device then we would need the server information to completed the process. Who is your email provider?