Deleted Voicemails

While I was in Europe last week roaming on other networks, my entire inbox was deleted on my Blackberry Z10 - e-mails, call logs, texts, and my visual voicemails.  All of my visual voicemails were saved going back several years - specifically messages from my deceased grandmother and my little one singing happy birthday to himself.  Is there any way to retrieve them?  I've called *86 and it says I have no messages, not even saved messages. 

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Re: Deleted Voicemails
Customer Service Rep


We know how important it is to save those precious memories and we will be more than happy to explore all options of retrieving those. Typically, once a voicemail is deleted it is gone forever.  We recommend archiving any voicemails that you want permanently saved. Click here: Just to ensure we cover all of the bases in the event there is an option to retrieve those, you mentioned that other messages (text/emails) were also deleted. Can you describe exactly what was going on at the time this occurred?


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