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Email deletion problem on my 8330 after upgrading to 4.5.0.138
rpjwalter
Member

I have just upgraded my 8330 os and have lost the option of "delete off handheld & mailbox" when deleting emails.  I have gmail and yahoo accounts setup on my blackberry and when I go to delete emails, I only get the option to delete or cancel.  When I select "delete", the emails are then deleted off the blackberry but remain on the computer.  I tried deleting and reinstalling the email accounts and I have the option checked to synchronize deleted items between mailboxes yet I still have this problem.  Any help would be greatly appreciated!!

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Re: Email deletion problem on my 8330 after upgrading to 4.5.0.138
cgbb
Novice

I'm not sure if you already tried this:

 

Open up your messages folder/icon

Scroll up to the date at the top of the screen

Select your blackberry menu button

Select options

Select email reconciliation

Under Message Services: (click the email listed and all of your emails should show up)

Next to Delete On:  you have the option to select handheld/mailbox & handheld/prompt)

Make sure you save for each email  you choose and the option you want

 

Give it a test. This should work

 

Hope this helps

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Re: Email deletion problem on my 8330 after upgrading to 4.5.0.138
cgbb
Novice

I'm not sure if you already tried this:

 

Open up your messages folder/icon

Scroll up to the date at the top of the screen

Select your blackberry menu button

Select options

Select email reconciliation

Under Message Services: (click the email listed and all of your emails should show up)

Next to Delete On:  you have the option to select handheld/mailbox & handheld/prompt)

Make sure you save for each email  you choose and the option you want

 

Give it a test. This should work

 

Hope this helps

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Re: Email deletion problem on my 8330 after upgrading to 4.5.0.138
rpjwalter
Member

HALLELUJAH!!!  That did it.  Thank you so much!!!!!!!!!!

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Re: Email deletion problem on my 8330 after upgrading to 4.5.0.138
cgbb
Novice

Your welcome. Someone passed the info on to me when I first started using a bb so I'm just returning the favor.

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