Email setup
jpsjewel
Enthusiast - Level 1

I'm trying to add a third email address to my Bold 9650 and have run into a problem.  The first two were email addressess from common carriers but the third is from my company and uses special ports and encryption.

 

When I try to add it, I'm never prompted for a port or the encryption method so I can't get it to work.  Is this possible or is email on the Bold restricted to common email accounts like Yahoo and Hotmail?

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1 Solution
StreetDocRN
Champion - Level 1

Hey,

 

I attached a document from Blackberry that is a .pdf concering adding all types of email accounts.  You may want to browse through it and see if anything applies to your needs.  I hope you get this issue resolved soon.

 

Doc

 

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18 Replies
StreetDocRN
Champion - Level 1

Hi,

 

You can go into your Email Setup to the email address you want to configure.  Once there, if you have the port and server information from your employer, you can edit your email address on your Blackberry, adding the port and server info.  Hope that helps.

 

Doc

 

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jpsjewel
Enthusiast - Level 1

When you mention going into Email Setup, are you referring to the Email Setup on the phone or somewhere else?  If I go into Email Setup on the phone and try to add the address, the setup always fails.  So there is no address to go back to to change the settings.

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StreetDocRN
Champion - Level 1

Hi,

 

You can have both personal and work email accounts on your Blackberry device.  Have you checked with your company's technical department to see if they can help with placing the work email account on your device?  I will see if I can get one of the Verizon folks to send you a private message and maybe they can be of more help to you.  I'm sure they can be of more help. 

 

Doc

 

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jpsjewel
Enthusiast - Level 1

Thanks, I'd appreciate the help.

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JoeL_VZW
Verizon Employee

Thanks to the community for the replies.

    

The work email may use a BES server. You may need to be on the 44.99 data plan for corporate email. Your IT department would let you know that information. Once they place you in their server to activate Options>advanced options> Enterprise activation.

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StreetDocRN
Champion - Level 1

JoeL_VZW wrote:

Thanks to the community for the replies.

    

The work email may use a BES server. You may need to be on the 44.99 data plan for corporate email. Your IT department would let you know that information. Once they place you in their server to activate Options>advanced options> Enterprise activation.



Good point, JoeL_VZW.  I did not even think about that.  Original Poster, please keep us updated on the progress of your problem.  Thanks,

 

Doc

 

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jpsjewel
Enthusiast - Level 1

My understanding is that I only need BES if I want to also sync contacts and calendars. Correct?  I don't.  All I want to do is add an IMAP email account that happen to have special port and encryption settings.

 

I tried using the setup for BIS to see if that would work but no luck.  If I try from a PC, I get an error message saying that I can't use the browser, try my device instead.  If I try using the Blackberry, I go into an infinite loop where it keeps going back to the BIS setup screen for adding a new user.  No errors, no messages, it just loops back to the setup screen.

 

It shouldn't be this hard to add an email address.  Not everyone uses AOL, Yahoo, or Hotmail for emails!

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jpsjewel
Enthusiast - Level 1

Well, after dozens of attempts, I finally gave up trying to add my work email address. 

 

I set the office email to forward a copy of each email to one of the accounts that was already set up.  Not the best solution but at least I can see my emails.

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StreetDocRN
Champion - Level 1

Hey,

 

As Joel expained in an earlier post, you will need the BES Blackberry data plan, which is $44.95.  It does sync your information as you stated in your previous post, but it is required for connecting with your work email address.  The reason is probably because they are using an Exchange-type of server.  The way you have your email forwarded to another address will work so that you should be able to get emails sent to your work email address. 

 

Doc

 

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jpsjewel
Enthusiast - Level 1

Let's forget for a moment that this is a work email address.  As I mentioned before, I want to use settings for an IMAP email server to get emails delivered to my Blackberry.  I can't add the address using the phone or the Internet.

 

You and Joel are insisting that I need to purchase a BES plan for $44.95 to do this.

 

I'd like to remind you that Hotmail, Gmail, and Yahoo, among others, all have settings for IMAP servers.  Are you saying that anyone who wants to connect to one of those servers also needs a BES data plan?  I seriously doubt it.

 

 

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SuzyQ
Community Leader
Community Leader

jpsjewel wrote:

... I'd like to remind you that Hotmail, Gmail, and Yahoo, among others, all have settings for IMAP servers.  Are you saying that anyone who wants to connect to one of those servers also needs a BES data plan? ...


No, what they are saying is that IF your work email is on an exchange server, or enterprise system, THEN you would need the BES plan to access the email via your Blackberry.  If your work email uses another system, then you may or may not be able to access the email on your Blackberry - find out from your IT dept what the requirements are for accessing the email remotely.

 

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jpsjewel
Enthusiast - Level 1

The IT department has stated that the setup would be just like any other IMAP email account assuming that I didn't want to sync calendars or contacts.  I don't.

 

Which gets me back to my original issue that I can't create an IMAP email address using either the Blackberry or Internet.

 

 

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Not applicable

jpsjewel,

 

I understand your frustration over this issue and like SuzyQ said, you would only need the $44.99 plan if your company has a BES. Since you are using IMAP, you won't need that plan. When you try to setup your email, do you get an option to manually add the email settings? I would suggest trying to set it up online. You will first need to create a username and password for your BIS account. You can do this by going to Email Settings on the phone, pressing the menu key, then Create Username and Password. You can then use this login information on the Blackberry Internet Service admin page here. It is normally a little easier to setup the account online. Here is a link to our support site which shows how to setup email from the website. 

 

Let us know if you need further assistance. 

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jpsjewel
Enthusiast - Level 1

As I mentioned in a previous post:

 

"I tried using the setup for BIS to see if that would work but no luck.  If I try from a PC, I get an error message saying that I can't use the browser, try my device instead.  If I try using the Blackberry, I go into an infinite loop where it keeps going back to the BIS setup screen for adding a new user.  No errors, no messages, it just loops back to the setup screen."

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ChristinaB_VZW
Verizon Employee

Hi Jpsjewel,

 

Is your work email account through your company's server? For example, is it name@your employer.com? If this is the case, you would need the $44.99 package described earlier in this post, and your IT department would need to assist in setting it up. If it is Hotmail, Yahoo, etc., you should be able to set it up on the device. (Once they place you in their server to activate Options>advanced options> Enterprise activation)

 

I hope this information is helpful. Have a great day!

 

 

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StreetDocRN
Champion - Level 1

Hey,

 

I attached a document from Blackberry that is a .pdf concering adding all types of email accounts.  You may want to browse through it and see if anything applies to your needs.  I hope you get this issue resolved soon.

 

Doc

 

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jpsjewel
Enthusiast - Level 1

Thanks for the documentation.  It looks like my temporary solution of forwarding my emails will have to do since I'm not willing to pay extra to have access to this email account.  I'll consider the issue solved even though it's not the ideal solution.

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jpsjewel
Enthusiast - Level 1

I forgot to thank everyone who responded to my issue in my previous post.

 

I appreciate the effort from everyone who tried to help.  Thanks all!

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