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Emails/Internet Browsing down??
LCordova1400
Newbie
‎07-27-2011 04:50 PM

I'm able to text/make calls but since yesterday morning, my emails won't refresh and I can't connect to the internet or other online apps unless I'm at home and using my wi-fi connection.  Everything seems to be up (3G, etc) but why won't anything work?  I've tried disconnecting my network connections and reconnecting, turning the phone off and on.  I haven't changed any settings so I'm not sure why it isn't working all of a sudden.

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Re: Emails/Internet Browsing down??
YaleK_VZW
Verizon Employee
‎08-03-2011 08:26 PM

Hello LCordova1400,

 

Thanks to our other community members for their initial input! I am still concerned about the data connection issue you were having.  Has the data been restored?  On the Bold are you running OS 6.0?  We may need to re-register the Host Routing Table on the device to reconnect it with the Blackberry data server.  If you are running 6.0, from the main screen you would Go to Options> Device> Advanced System Settings>Host Routing Table>Blackberry button> Register Now>OK.  On 5.x Options>Advanced Options>Host Routing Table>Blackberry Button>Register Now>OK.  Please let me know if you need further assistance.

 

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Re: Emails/Internet Browsing down??
Ann154
Community Leader
Community Leader
‎07-27-2011 05:16 PM
Phone model?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Emails/Internet Browsing down??
LCordova1400
Newbie
‎07-27-2011 07:59 PM

Blackberry Bold

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Re: Emails/Internet Browsing down??
Ann154
Community Leader
Community Leader
‎07-27-2011 08:19 PM
Ah, you would have better luck with other members in the BlackBerry section of this community.

Mods,please move this thread for the General PDA smartphone device section to the BlackBerry section?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Emails/Internet Browsing down??
YaleK_VZW
Verizon Employee
‎08-03-2011 08:26 PM

Hello LCordova1400,

 

Thanks to our other community members for their initial input! I am still concerned about the data connection issue you were having.  Has the data been restored?  On the Bold are you running OS 6.0?  We may need to re-register the Host Routing Table on the device to reconnect it with the Blackberry data server.  If you are running 6.0, from the main screen you would Go to Options> Device> Advanced System Settings>Host Routing Table>Blackberry button> Register Now>OK.  On 5.x Options>Advanced Options>Host Routing Table>Blackberry Button>Register Now>OK.  Please let me know if you need further assistance.

 

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Re: Emails/Internet Browsing down??
RevBrandy
Newbie
‎08-06-2011 02:24 PM

I was also having this problem.  I followed the directions provided by Verizon:

 

1.  Upgraded to 6.0

2.  Reset the Host Table connection

 

Web browsing was restored, but not all of my email addresses could send/receive mail. 

 

I finally just deleted/readded the email addresses, and it appears to be fixed.

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