Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Error notice upon trying to subcribe to Visual Voicemail
joethomz
Member

I am trying to subscribe to Visual Voice Mail on my Blackberry Bold and I keep getting an error notice. The error notice reads: "The server returned the following error while attempting to fulfill your request: 'Connection Timed Out'" 

Help!

Labels (1)
Tags (1)
0 Likes
Re: Error notice upon trying to subcribe to Visual Voicemail
StreetDocRN
Community Leader
Community Leader

Hi,

The most common cause for Visual Voice Mail (VVM) errors during setup is because the user did not call customer service to activate the feature.  From your device, call *611 for customer service and have the feature added to your account.  Then, proceed with setup and it will work.  Good luck.

Doc

 

0 Likes
Re: Error notice upon trying to subcribe to Visual Voicemail
RalphT
Novice

Thank you to 

 

Our Customer Service Department is open from 6:00 a.m. to 11:00 p.m., daily. If you wish to speak to a representative, please call *611 from your wireless handset or 800-922-0204 from a landline phone."

 

Follow these instructions below to add Visual Voice mail to your BlackBerry Bold

 

  1. Make sure that your voice mailbox and password have been created by dialing *86.
  2. On SmartPhones, click on the Visual Voice Mail or Voice Mail icon.  On Feature Phones, open the Messaging Menu and locate Visual Voice Mail.
  3. Select Visual Voice Mail.
  4. After a brief message, download the Visual Voice Mail application if prompted.
  5. Enter your voice mail password that you have already created. This is the same as the voice mail password you set up using *86.
  6. Follow the prompts to accept Terms & Conditions.
  7. Select "Subscribe."
  8. Wait up to 5 minutes for Visual Voice Mail to complete setup.
  9. Begin receiving and using Visual Voice Mail. 
0 Likes