I had the Backup Assistant pushed to my 8330. Though I use the desktop manager, this would be helpful.
However, after the initial install, I have begun to run the setup.
Each time, I receive "Backup Assistant has encountered an error. Please close Backup Assistant and try again."
I have updated my roaming (as suggested), re-installed, re-booted...nothing.
It recognizes my phone as a "+1" and ten-digit. I don't know if the "+1" is messing with it...or what.
Resetting the backup assistant application could resolve the issue that you have encountered. I provided a link to step by step directions on resetting backup assistant and downloading and configuring it to troubleshoot your issue: http://search.vzw.com/?do=viewdoc&id=16286&supportview=1&p=-1
You can view many back up assistance guides and tutorials by going to www.verizonwireless.com/backupassistant
I hope that this was helpful for you!
I have a Curve 8330... insurance replacement.
As recommended... used Backup Assistant to move my contacts from the old phone
I was on the phone w/Verizon for an hour last night (until my cordless's battery died) trying to get Backup Assistant to run on the new phone. No success.
I have loaded and reloaded Backup Assistant at least 6 times. Rebooted after every step. Changed all permissions and default permissions to 'ALLOW' NOTHING works.
I keep getting the message that "Backup Assistant has encountered an error.... try again"
I need a Verizon tech guy to tell me what's up with this. I don't have endless hours to setup my phone.