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HAH! Way to go Verizon customer service.

Like I want another storm. "We can send you another refurb storm or you can purchase new equipment" I've never gone over 90 days with a storm. I've had 9 so far in 13 months. I've had this one for less than 30 days. They basically told me to {word filter avoidance}
when cust svc rep tells me this morning that he'll get back to me but when I finally call back 10 hours later nobody seems to know I even called this morning.  I can't believe that this is considered acceptable cust svc. 

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