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HELP WITH 9930 BOLD. THANKS
Joebritt3210
Member

I received the new version (Platform 5.1.0.137) on my BB Bold last night and now I can't get to my screen.  What I have now is an alphabetical listing of my apps.  It wouldn't even allow me to turn the phone off/on, I had to reboot by taking the battery out and it still takes me to the alphabetical listing.  How do I get it to my home screen (favorites).  Seems as though I've tried everything.

The download did state some "Uncaught exceptions", i.e. java.lang.NullPointer Exception: java.lang.Nullpointer; java.long.Error; and ApplicationRegistry.wait for.........timeout.

One other had same exact problem, whgat can I do??? I really need my phone back working.

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Re: HELP WITH 9930 BOLD. THANKS
JohnB_VZW
Verizon Employee

I'm sorry to hear of the issues you are having with your device and I'm here to help.

Are you still experience this issue with your device? If so try performing a clean reload of the BlackBerry device software. This should help resolve this problem.

Please post back if you need further assistance and I'll be happy to help.

JohnB_VZW

Follow us on Twitter @VZWSupport

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