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HELP with my blackberry 8330
sdmomof5
Newbie

I can hear my phone ring but when I go to answer it the person on the other end cannot hear me and I cannot hear them.  I have tried the hard re-set and it will work for the first call (only via speaker) but after that it goes back to not being able to hear anything.  I can play music, ringtones etc.  Any help would be greatly appreciated.

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Re: HELP with my blackberry 8330
KinquanaH_VZW
VZ Employee Emeritus

Thanks for the info 

 

Set the default volume for calls
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

 

1. In the phone, press the Menu key.

 

 


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Re: HELP with my blackberry 8330
SydneyK
Super User
Super User

Do the calls stay connected (ruling out service issues)? Are you the only one who's owned this phone, or did you recently buy it from someone else? The fact that there's a problem with the speaker (hearing others) AND the microphone (them hearing you) sounds like it could be damage, either from dropping or moisture.  But it's a bit strange that the speaker works fine for music and ringtones.

 

I'm sorry I don't have an answer. I guess I would stop in a  Verizon store and see if someone can troubleshoot for you.

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Re: HELP with my blackberry 8330
KinquanaH_VZW
VZ Employee Emeritus

Thanks for the info 

 

Set the default volume for calls
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

 

1. In the phone, press the Menu key.

 

 


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