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Does anyone have the Verizon Blackberry 10.2.1 official update yet?
My phone says it has the "latest" software upgrade of 10.1.0.4189.
The Blackberry website says the upgrade is available to carriers.
Please help Verizon!
Solved! Go to Correct Answer
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Hello MKEJamie,
The Blackberry Q10 is a SUPER awesome device! With so many features & benefits, what's there not to love! I'm glad to see that you are passionate about software updates. While there isn't any official info on if/when an update will be available, a great way to stay in the know is to visit our news site. Here's a link so you can check it out. http://bit.ly/n5snpq
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport
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Hi,
Sometimes, if you reboot the phone, it might detect the update. You can also try connecting your device to your computer and using the Blackberry software to get the update. Another way would be via BlackBerry's website on a computer, with your device connected.
Doc
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I tried that; using BB Link. Either it's blocked by verizon or simply connecting doesn't work. I have also rebooted the phone. From the following conversations it seems crappy verizon not releasing or blocking the updates. I would appreciate it if you would post any additional ways to circumvent verizon.
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Hello MKEJamie,
The Blackberry Q10 is a SUPER awesome device! With so many features & benefits, what's there not to love! I'm glad to see that you are passionate about software updates. While there isn't any official info on if/when an update will be available, a great way to stay in the know is to visit our news site. Here's a link so you can check it out. http://bit.ly/n5snpq
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport
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How in gods name does verizon never had a straight forward answer. Everything is all over the net regarding this update. For a software update theirs a lot of running around the bush I feel. We want 10.2.1
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Hey,
After researching other forums, it does seem the update should be rolled out for the Q10 today. Blackberry released the update a couple of weeks ago to carriers and the carriers determine how it will be released. According to the roadmap release, it should be today, so keep checking back.
Doc
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Word Salad reply. Verizon acts like they are sorry the BB didn't die. Just attempt to buy on at a Verizon store. Push back, push back, push back out of sales staff. Just update the OS and get it over with. I promise I would be bothering Verizon again. There are plenty of carriers that will take my $350 per month business plan. Verizon continues to give me a reason to leave.
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Hi,
The 10.2.1 software update is available for ALL BlackBerry Z10 and Q10 devices. Follow my instructions above and it will be there. On a side note, if you are running a leaked 10.2 software version, you will have to uninstall by downgrading, then installing the official Verizon 10.2.1. Hope this helps.
Doc
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Thanks Doc
I will try your options again. I don't have a leaked version downloaded.
When I originally tried your suggestion, both the phone and bblink said I
had the latest software. I'll try to get it right from the BlackBerry
website.
I'll let you know. Thanks!
MKE Jamie
On Saturday, February 1, 2014, StreetDocRN <forums@verizonwireless.com>
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Jamie. Did you ever get your Q10 software to update from Verizon? Doc said it was available for Q10 Feb 1 but I've read it will not be available til tomorrow Feb 4. Thanks.
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Mifien/Doc
I was not able to get mine to update and I don't have a leak previously
downloaded.
Unless, I'm doing something wrong...but updating a phone seems to be pretty
straight forward.
Hopefully it is pushed out today.
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I am also having a problem updating my Blackberry Q10 serviced by VZW.
I was informed by a developer that wanted me try his latest app it required the 10.2 upgrade. That was Saturday 2.1.14. Since then I have been looking for the 10.2 update for my device, which states I already have the latest update: 10.1.0.4189.
Today I decided to do a complete wipe, after fully backing up of course, when Blackberry Link also stated I had the latest update. After a successful wipe and reinstall to Factory settings the device kept updating. Latest, according to the device? 10.1.0.4189.
Then I attached it to my desktop and connected to Blackberry Link. Search for latest update: result? I already have the latest. 10.1.0.4189!
How can I get the latest official update installed on my device? I tried everything that is in the book, so to speak. I would hate to go draconian and go to a site such as Crackberry, as good as that site is, to get an update the provider apparently has available but the applicability, and thus its download and installation, is not recognized for my device either over the VzW network or through Blackberry Link.
Open to all suggestions.
Thank you, in advance,
Don L
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I have both the Z10 and the Q10 and I got the update on my Z10 last week but still am not getting it on my Q10. I haven't tried straight from BB yet but I would think Verizon would make it available just as they did with my Z10. Apps that I have wanted, like Bank of America with check depositing and Instagram, are now working on 10.2.1 and you can install the Android APK's right from the BB browser no more sideloading!!! You can either search for them or there are sites that are compiling lists already...you guys are going to love this update so many changes and cool features.
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I have been scratching my shampooed head so much on this dilemna one would think I had a bad dandruff problem. So I spoke with a VzW customer service rep on the phone tonight (715p EST) who tried her best to find some information on the release but could find nothing about it.
I suppose it is a waiting game now. Until there is an official release I suppose one would have to use an unofficial version, which I am not fond of doing for myself since I come from the "if it ain't broke dont 'fix' it" school.
Other than being incapable of app beta-testing my device is suiting my purposes very well. Hopefully, though, by this time next week we BB-Q10ers are officially updated to 10.2.x. .
Cheers,
donl
The rep I spoke with from their tech section, not customer service section.
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Thanks for the support. I didn't think I was the only one who couldn't
get the update to work. I tried all 3 options again with no success.
Frustrating....I can figure out why, but it is disheartening that BB can't
push the update themselves on their phones....off to fight another day.
On Tue, Feb 4, 2014 at 8:47 PM, gortfulcanelli
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There is no 10.2.1 update on any verizon customer I know. Yet, there are bb apps that require 10.2.1 to work. Verizon is WAY behind the curve (no pun) on this. Not impressive.
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no they definitely released 10.2.1 for the Z10 because i am verizon and i have it on that phone from them i just don't have it on my q10 yet. i don't know why it is taking them so long to get it on that phone despite releasing it on the Z10 over a week ago! it is quite annoying i would like both of my phones to be updated because the new release is awesome!
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Hello MKEJamie,
The Blackberry Q10 is a SUPER awesome device! With so many features & benefits, what's there not to love! I'm glad to see that you are passionate about software updates. While there isn't any official info on if/when an update will be available, a great way to stay in the know is to visit our news site. Here's a link so you can check it out. http://bit.ly/n5snpq
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport
How very condescending.
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I agree. I had to bow out of my Q10 for now until the update is pouched
through. Sorry BB.
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And repetitive. See a few posts above. Parrots for moderators. Nice.

