Help with service
zmcapetown
Newbie

Hi, I bought an unlocked blackberry here in south Africa. I can access the internet but cant get bb services. Vodacom advises me to ask verizon to detach my cell phone from the US network so that they can attach it to a local network....please advise.

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vzw_customer_support
Customer Service Rep

Hi Zmcapetown,

Congrats on your new device! In order for us to update the device in BIS you would need to be a current Verizon Wireless customer in the U.S.. My apologies you would need to work with your current carrier Vodacom to have the device released in the BIS. You can also contact Blackberry directly for assistance http://bit.ly/1snUiZo .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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47seijar
Specialist - Level 2

BlackBerry devices that use BIS, which are all BlackBerrys before BB10, can only be associated with one BIS account at a time. The original owner is the only one who can get his carrier to release the device from his account. Until he does that you won't be able to get any data services.

BB10 models like the Q10, Z10, Z30, and Q5 do not use BIS. They get their data directly from your carrier just like any other smartphone.

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zmcapetown
Newbie

Hi. you are spot on. think I am the original owner... i bought it new it

has its box and everything. i just dont know how to get a hold of someone

from verizon to release the device. any ideas?

On Mon, Jun 16, 2014 at 2:13 AM, 47seijar <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

Hi Zmcapetown,

Congrats on your new device! In order for us to update the device in BIS you would need to be a current Verizon Wireless customer in the U.S.. My apologies you would need to work with your current carrier Vodacom to have the device released in the BIS. You can also contact Blackberry directly for assistance http://bit.ly/1snUiZo .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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47seijar
Specialist - Level 2

You would need to call Verizon support and ask for BlackBerry help. They'll get you sorted out.

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zmcapetown
Newbie

do you know if they have an email address? I live in cape town the call is

going to cost me a fortune, i dont think itll be toll free for me to dial

an international number

On Mon, Jun 16, 2014 at 9:47 PM, 47seijar <forums@verizonwireless.com>

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