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Text messages show up in the main hub, but do not display when I choose to view only text messages in the hub. Also, notifications settings are not working for text messages. How do I fix this?
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The phone is new and it never displayed text messages in the text app/view. They only displayed in the main hub. And the notifications for texts never worked. It's apparently some issue with the software not recognizing texts correctly.
I called Verizon customer service and they transferred me to Blackberry support. The solution was to reload the operating system. I used Blackberry Link to do a full backup of my phone, reload the OS, then restore my settings (it took about 40 min total). Texts now display correctly and the notifications are working properly.
For anyone who has this problem, connect your phone to your computer and install/open Blackberry Link. Select "Backup and Restore" from the menu on the left under your Blackberry device and do a full backup of your phone. To reload the OS, click on "Preferences" in the upper right corner of BB Link. The Preferences window will open and you can select "Reload the Device Software" from the menu on the left. Then just follow the instructions.
The phone is new and it never displayed text messages in the text app/view. They only displayed in the main hub. And the notifications for texts never worked. It's apparently some issue with the software not recognizing texts correctly.
I called Verizon customer service and they transferred me to Blackberry support. The solution was to reload the operating system. I used Blackberry Link to do a full backup of my phone, reload the OS, then restore my settings (it took about 40 min total). Texts now display correctly and the notifications are working properly.
For anyone who has this problem, connect your phone to your computer and install/open Blackberry Link. Select "Backup and Restore" from the menu on the left under your Blackberry device and do a full backup of your phone. To reload the OS, click on "Preferences" in the upper right corner of BB Link. The Preferences window will open and you can select "Reload the Device Software" from the menu on the left. Then just follow the instructions.