I am anxious for the 10.2 update...When will it be released?
lsf123
Newbie

The 10.2 update has so many wonderful features. The Z10 is a great phone. It needs this update. Then of course, the 10.2.1 update would be even better.

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DickLewis
Contributor - Level 3
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samakm
Enthusiast - Level 2

I just tried a new app on BlackBerry world that only works with 10.2. Verizon is way behind.

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JPD217
Newbie

They were behind, but as of the last week of January everyone that I know on Verizon has the new update.

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samakm
Enthusiast - Level 2

Not a single person I know on the West Coast has the update. 

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JPD217
Newbie

Which device, I think just the Z10's got it first, the others will get it later. Have they tried updating through BlackBerry Link, or are they waiting for an OTA Update? My daughters came OTA, both my wife and I got it through BB Link.

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JPD217
Newbie

Anyone who has not gotten the update should check BB link. My wife got it last week. I've been checking via link off and on all weekend and had been getting the "you have the most current software" message. Today I checked and the update was there for me.

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DickLewis
Contributor - Level 3
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samakm
Enthusiast - Level 2

It is incredibly frustrating that 10.2 has not been released for verizon blackberry.  I have been reading reviews for months, and we are sitting with software that definitely needs improvement.  The delay is really inexcusable.  What is even more inexcusable is the lack of communication from Verizon or Blackberry on this subject.  The lack of communication from Blackberry is understandable...that's how it has functioned for years, and a main reason it's on life support.  But one would expect more from Verizon, even if it's only a message that it is waiting on Blackberry to provide the update.  That too would be understandable.

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vzw_customer_support
Customer Service Rep

samakm, we want to ease your frustrations. It's our goal to ensure that you have the best wireless experience on your device. Software updates  provide patches, which fix software incompatible bugs and improved software performance to make your device more secure and it reduces conflict. Our friends at Blackberry implement these updates and push them directly to your device. We apologize that we have not yet been provided with a date as to when the next update will be released. However, stay tuned here: http://bit.ly/n5snpq

LasinaH_VZW
Follow us on Twitter @VZWSupport

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samakm
Enthusiast - Level 2

Lasina - Thank you for responding. Should this be a discussion directly with Blackberry?  What is odd is that so many are touting the wonderful benefits of 10.2.1.1925, and given that Blackberry needs to grow its base, one would think Blackberry would have pushed this into the marketplace by now.  IT departments and companies worldwide are abandoning Blackberry at an incredible pace.  Daily one reads about the iphone taking over corporate IT departments.  It's odd that this updated OS is being delayed, and the customers of Blackberry and Verizon are left without a proper system.

Question - If the delays continue, many of us would like to exchange our phones for another maker.  Is that possible?  No doubt had we known, many would have skipped buying this system originally.

Samakm

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Irish_Blues
Enthusiast - Level 2

A couple of points here:

1. .1925 was only available as a leaked version - not a carrier-certified one.  There were a couple of iterations of 10.2.1 (the first being .1055, then second being .1259) that people could load on and test; that's how the benefits of 10.2.1 were discovered.

2. Had BBRY pushed .1055 straight out, yes - it would have done most of the stuff .1925 does.  It also had a few bugs that needed to be worked out.  I have no problem with BBRY not pushing out the first version of 10.2.1 it put together; no one writes a program the 1st time and gets everything right, and getting feedback from people who loaded .1055 and .1259 and tried stuff out helped improve later versions.

3. IT departments are not "abandoning Blackberry at an incredible pace."  Yes, there are companies that have switched - but I also know of companies that switched to some other system, then switched back.  When someone else comes along with a system that DoD approves "as is" without any changes (Samsung has been trying this for a while, and still can't get it right), then we can talk about Blackberry having a major threat for enterprise security; until then, companies opting for someone else are rolling the dice and hoping they're not the first company to get its system hacked and exploited.

4. A comment about "the iphone taking over corporate IT departments" needs context.  With BYOD, it's no longer necessary to have a BBRY device; however, on a non-BBRY device you don't have nearly the same security.  Hell, even on the iPhone with "fingerprint scanning protection" that's still easily circumvented.  If I get your iPhone I can get in pretty quickly and have instant access to anything on your phone; you get my Z10, and you've got ten (10) chances to get the password right or the phone bricks permanently - and there's nothing you can do with that phone at that point.  Again, BBRY phones are the only DoD phones approved "as is" - all the others have to have major modifications to get allowed on the network.

5. The OS is "delayed" if you mean "now being held until Blackberry's announced release date of January 29."  If you want to blame Blackberry for that, go ahead - but if the 29th comes and goes and VZW doesn't release this, who will you blame?  You still have an BB10 OS that works, even if it doesn't give you everything 10.2.1 does.  If that's not good enough and you want 10.2.1.1925, go look for it and load it on - and then give it a few days to settle into the phone.

6. If you really don't like your BB10 phone, just trade it in already and be over with it.  It sounds like you're simply looking for an excuse to get rid of it; if so, just buck up and do it.  I suggest you have some patience and actually give this a shot.  If "they're not giving me the update as fast as I want" is your biggest problem, I have no idea how you'll handle Apple (which doesn't get updated any more often than BB10) or Android (roughly 6-9 months - provided you have a phone that isn't hard-programmed to refuse updates).

samakm
Enthusiast - Level 2

Some response is appropriate:

1.  Have no issue with Blackberry leaking and testing.  Prefer that be done as thoroughly as possible by users in their everyday normal habits.  And even then there will be glitches.  And if it's still not ready for prime time then so be it.  However, it is odd that some have the updated OS on new units purchased while those with existing systems wait. Makes no sense to me, and I cannot think of any other company that does this. And if there is some reason, it would be nice if there were communication from Verizon or Blackberry explaining the circumstances.

2.  IT departments are absolutely abandoning Blackberry. My CIO just returned from a national CIO conference with hundreds of CIOs, and one thing was clear - Blackberry is being wound down at the corporate level. It is a trend principally due to concern over RIM's survival and the Blackberry's future.  There is no way my company is handing out 4,000 new Blackberries when we do not know whether the Blackberry will survive.  We hand out iphones, and they seem to work fine. Just not my preference. Yes, Blackberry is more secure than other phones.  One of the reasons it was so successful, and why still used by many governments, though that is apparently beginning to change as well for the reasons noted.

 

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Irish_Blues
Enthusiast - Level 2

"However, it is odd that some have the updated OS on new units purchased while those with existing systems wait. Makes no sense to me, and I cannot think of any other company that does this" - if you're talking about 10.2.0.1803, BBRY shipped it standard on the Z30; ask Verizon why it's good enough for the Z30, but not the Z10 or Q10 despite having had it for months.  (Hint: we've been asking this for a while now.)  If you're asking about 10.2.1, none of the BBRY devices have shipped with it preinstalled.

"IT departments are absolutely abandoning Blackberry." - refer back to my prior post.

"There is no way my company is handing out 4,000 new Blackberries when we do not know whether the Blackberry will survive." - BBRY's demise has been called for years now; it's still around, even after surviving Balsillie's disastrous forays into trying to buy an NHL team that caused him to ignore the company while still co-CEO, and the Thorsten Heins Reign of Error.  If it survived all of that, it's going to survive operating under a competent CEO with a proven track record of performance who has a solid idea of what he wants to accomplish and how to do it - and most importantly, is bringing in people he's worked with who got stuff done elsewhere.

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JPD217
Newbie

What I don't get is the fact that we have 3 Z10's on the same account, the new software was pushed to my wife and daughters phones but not to mine. Really? I could understand only pushing it out to certain regions, but only to 2 of 3 phones on the same account? Is Verizon trying to piss people off?

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Tidbits
Legend

It's random... Also it isn't by regions. It's by %. Most roll outs happen like 1% of users then 10%,then up to 25-40%, 41-75%, then finally all devices.

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jlee7
Enthusiast - Level 3

From what I've heard, the 10.2.1 update was being pushed out, but now is not. BlackBerry releases OS updates to carriers for testing. The carriers then decide whether or not to release the update officially to their customers. I don't mind Verizon testing the updates and even skipping some. BlackBerry should get their act together and release an OS that doesn't require 4 updates to be good. I would much rather have one update with the 10.2.1 release than to have the 10.2.0 release. Sorry, but I can't fault Verizon for skipping the last update when a much better one has come out so soon after. With that being said, I still can't figure out what took Verizon so long to release the much needed 10.1 update. As to your question, if you can't wait for Verizon for the OS update, you are welcome to attempt to load a leaked OS to your device. Just understand that there are usually some bugs, but there is plenty of help to work most of them out. Also, I understand that loading an unofficial OS release to your device can void your warranty.

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Irish_Blues
Enthusiast - Level 2

To think that Blackberry (or any other carrier) should "get it right" when it finally releases an update is silly.  Apple doesn't "have it right" when it releases an update; there's still bugs in iOS7.  Same with the latest version of Android.  The question is "how many bugs" and "are they serious?"  If "let's wait for a newer version that fixes everything" is your desired solution, then no version will ever get released because logically each succeeding version will either fix something that wasn't working correctly in a prior version, or will add new features that weren't available / weren't contemplated.

10.2.0.1803 was a stable release.  No, it wasn't perfect - but it fixed a slew of the problems that existed in 10.0 and 10.1, and other carriers around the world trusted it enough to say "let's roll it out for our customers."  However, Verizon never chose to push that update out. Does Verizon has to release every version made available?  No, especially if testing says "there's a problem here that the manufacturer didn't catch" - but when other carriers are rolling an updated version out and Verizon doesn't, ... well, it would be nice to get an explanation why.  Instead, VZW either did the "I dunno" shoulder shrug, or kept pretending that 10.2 didn't exist, evidence otherwise.

On loading an unofficial OS and the phone warranty:  loading an unapproved OS may void the warranty for the software (or, the carrier may refuse to fix a software issue you then have; if you downgrade back to an approved OS, the carrier will never know the difference) - but if you load an unapproved OS and then drop the phone and the screen shatters, the warranty for the hardware is still perfectly valid.

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Rumley80
Enthusiast - Level 3

The update was just released.  Goes to show how informed you support people are.  You need to ask the powers that be to give you actual, usable information.

DickLewis
Contributor - Level 3

Anybody posted version number yet? I'm not seeing available update.

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Rumley80
Enthusiast - Level 3

They are calling it 10.2.1.537.  My understanding is that it is 10.2.1.1925 with the 10.2.1.1899 radio.

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DickLewis
Contributor - Level 3

No OTA, but BB Link had it, now it says I have latest. Not having any luck.

Blackberry update page locks at 96% downloaded. Total Bummer.

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