I FEEL YOUR PAIN!!!!!!!!!!!!
I have been through 5 blackberry's since last January. Also my boyfriend is on his 3rd.
BB#1: Trackball was sticking
BB#2: Was not able to select anything on my phone.
BB#3: Phone began to power cycle 4-5 times a day
BB#4: Phone was power cycling (and i shold mention that i only had this phone for 2 weeks!)
BB#5: this is my current phone. so far so good but all hopes for blackberry are out he window!\
I talked to the customer service people many times and they told me that all they can do is just send me replacement phones. After i talked to them the last time, my boyfriend recieved and email saying that he was eligible for an early upgrade Which is fine and all but i called them and asked if i could partake in the erly upgrade as well due to my situation and they said no bc i am so far away from my upgrade date for them to do anything. Needless to say i am NOT a happy camper right about now!