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I cannot access my blackberry messanger on my Bold 9930.
novieddie
Newbie
‎09-17-2013 08:38 AM

It keeps asking me for my sign on and id and when i enter it won't let me in. I even chenged the password on my laptop and it accepted the new password but my phone won't let me access BBM. Any suggestions?

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Re: I cannot access my blackberry messanger on my Bold 9930.
vzw_customer_support
Customer Service Rep
‎09-19-2013 10:10 AM

Hi Novieddie
I'm sorry your having issues with the blackberry messenger application. Let's work together and get this fixed!

Please power down and remove and reinsert the battery and retest. Have you deleted the application and readded? Are you able to receive normal text messages?

Please let me know so we can get this addressed


JoeL_VZW

Please follow us on twitter @vzwsupport

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Re: I cannot access my blackberry messanger on my Bold 9930.
novieddie
Newbie
‎09-19-2013 10:36 AM

Joel,

Thanks and I did all the things you suggested without any luck. Fortunately I was able to locate the original password and it’s all good now. I appreciate the response.

Ed

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Re: I cannot access my blackberry messanger on my Bold 9930.
SydneyK
Master - Level 3
‎09-19-2013 10:36 AM

As Joe mentioned, try a battery pull and also uninstall and reinstall BBM.

Once in a while you may have to update your BB ID, but in my experience, you get a message and all it requires is a simple click.

Let us know if any of these work for you.

EDIT: I see you fixed it. Thanks for the update.

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