nanadaisy,
We want you to be able to enjoy using the Cloud. Let's investigate into this. What version Blackberry do you have? Have you used the Cloud in the past? Are you able to access the VZW Cloud by signing in on the computer?
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
