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I deleted an email account but the folder still shows on my home screen
jhudson1
Member

I deleted an email account but the folder still shows on my home screen.  It will not let me delete it.  The email account is no longer showing on the Email Account Management screen so it should be deleted from my phone.  I tried removing the battery but this did not help.

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Re: I deleted an email account but the folder still shows on my home screen
vzw_customer_support
Customer Support
jhudson1, We know the importance of ensuring your phone is set up to your preference! I want to help. I've included the steps to remove folders from your model device:
On the Home screen, click the Messages icon.
Press the Image of the Menu key key > View Folder.
Highlight a folder.
Press the Menu key.

    To add a folder, click Add Folder.
    To move a folder, click Move Folder. Click the new location.
    To rename a folder, click Rename Folder.
    To delete a folder, click Delete Folder.
Please try these steps and let us know if this works out for you.

TanishaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I deleted an email account but the folder still shows on my home screen
vzw_customer_support
Customer Support
jhudson1, We know the importance of ensuring your phone is set up to your preference! I want to help. I've included the steps to remove folders from your model device:
On the Home screen, click the Messages icon.
Press the Image of the Menu key key > View Folder.
Highlight a folder.
Press the Menu key.

    To add a folder, click Add Folder.
    To move a folder, click Move Folder. Click the new location.
    To rename a folder, click Rename Folder.
    To delete a folder, click Delete Folder.
Please try these steps and let us know if this works out for you.

TanishaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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