Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Key board not responding
DanW
Newbie

This morning my key board just stopped responding.  Even the track ball.  When I take the battery out it starts but I can not retreive anything.  I can not answer incoming calls.  What can I do

Labels (1)
0 Likes
Re: Key board not responding
SuzyQ
Super User
Super User
How old is the phone? If it is less than a year old, it's still under the manufacturer's warranty. Take it to a Verizon store and have a tech verify the problem and have it replaced.

If it is over a year old, you may be in the market for a new phone....
0 Likes
Re: Key board not responding
DanW
Newbie

Less than a year old.  Thank you

0 Likes
Re: Key board not responding
budone
Legend

I wonder if the magnetic strip under the keyboard which reads what you type has bit the dust.

0 Likes