How old is the phone? Is it still under the manufacturer's warranty? Verizon stores don't do repairs, but you may be able to find some tips and helps through Google. Replacing the keyboard only may be an option. Which key fell off?
Hello Vaio165, I am so sorry to hear that the key fell off the device. We want to make sure you have a working handset. How long have you had the device? We want to make sure we are able to review all options for you.
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