My Blackberry tour 9630 has lost the ability to secure the Verizon signal where I live. I used to get 5 out of 5 bars but now get one or none. I have tried updating the software with no success. In some areas I will get a good signal only to find that when I move out of that area, I will drop the call. Can this be fixed or will I need a new phone?
I would try to update your phone's PRL (preferred roaming list). From your device, dial *228 and choose option 2. It will take a minute and will make a beeping sound when done. Make sure you are in your home area before updating. Let us know how that works.
thanks, yes I've tried that already with no success
The next thing I would try would be resending the service books and re-registering with the network. Do a battery pull after you do these.
can you shoot me the steps?
I'm googling them and this is what I got but it doesn't describe the exact process,
A couple of things to try:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is highlighted) > Register Now
2) Resend Service Books (yes, again):
KB02830 Send the service books for the BlackBerry Internet Service
3) With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
I realize that we are going through a number of steps that one would go to, but I want to say it's not like it's not working, it's just that it is not working continuously.
Some places 5 bars, but if I travel out of the area I drop the call.
this only started to happen 3 weeks ago and updating the PRL did not affect any adjustment.