My Priv won't update to the latest OS. What can I do about this?

[OPAL_EMERALD_STAR]

I have a BlackBerry Priv. My system is unable to update to the latest OS. What is recommend to resolve this?

[stef7]

Is it running Android OS? Did you go to Settings | About | System Updates | Check for System Updates? Does it find an update for the device?

1. Open Settings > Apps > All
2. Locate Google Services Framework
3. Click Clear Cache
4. Click Clear Data
5. Click Force Stop
6. Restart the PRIV
7. Check for the update again by navigating to Settings > About Phone > System Updates > CHECK FOR UPDATE

[johnbmoenk]

So what if after doing all of that it says that there are no more updates, but when I go to hook it up to my computer it says I need to update to the newest version in order to be able to properly receive texts via the laptop connection?

[vzw_customer_support]

We understand the importance of having a working phone. With regard to your device please completing the steps provided here http://support.blackberry.com/kb/articleDetail?articleNumber=000046990. Once completed share your results with us to make sure you are able to update your phone. JasperM_VZW