Is it running Android OS? Did you go to Settings | About | System Updates | Check for System Updates? Does it find an update for the device?
So what if after doing all of that it says that there are no more updates, but when I go to hook it up to my computer it says I need to update to the newest version in order to be able to properly receive texts via the laptop connection?
We understand the importance of having a working phone. With regard to your device please completing the steps provided here http://support.blackberry.com/kb/articleDetail?articleNumber=000046990. Once completed share your results with us to make sure you are able to update your phone. JasperM_VZW