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My Verizon App Not Logging In
cryinbrian
Newbie
‎01-25-2011 08:09 PM

I installed the My Verizon Mobile App on my BB Storm2, and rebooted like it said, but it won't log in.  I just get this animation over and over.  I let it sit for five minutes and nothing but the red animation.

 

Any clues?  I tried a forum search but couldn't find an answer.  Oh, and just in case, I just used the 3G connection and disabled my Wi-Fi - all to no avail.

 

Thanks.

 

CB

 

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OsheaG
Contributor - Level 2
‎01-26-2011 02:24 AM

What I recommend is you do a battery pull.

 

  • Power the device off.
  • Remove the battery.
  • Let the device sit for 15 seconds.
  • Replace the battery.
  • Power the device back on.

 

After completing these steps, try to sign into the MyVerizon Application.

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workingman
Contributor - Level 1
‎01-26-2011 03:24 AM

I had the same problem. I went to My Verizon Mobile on the browser and got it working.

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Ann154
Community Leader
Community Leader
‎01-26-2011 04:05 AM
cryinbrian wrote:

I installed the My Verizon Mobile App on my BB Storm2, and rebooted like it said, but it won't log in.  I just get this animation over and over.  I let it sit for five minutes and nothing but the red animation.

 

Any clues?  I tried a forum search but couldn't find an answer.  Oh, and just in case, I just used the 3G connection and disabled my Wi-Fi - all to no avail.

 

Thanks.

 

CB

 

Out of curiousity, are you in an area where Verizon is being tranisitioned to AT&T or they are still merging Alltel accounts in?  This was a while ago, but I had this issue when I was in the Nebraska market that has since been sold to AT&T.  A person couldn't call *611 nor could I use the My Verizon App for Android while in that area.  As soon as I got to Omaha or Lincoln where Alltel and Verizon just merged both the app and *611 would work.  The only fix I found was have Verizon push what they called a Blended PRL starting with a 6**** number.  That PRL is a list of both the Verizon and Alltel towers that were purchased and make the phones think the Alltel tower are Verizon towers.  My old PRL was a 5**** number.  After the PRL push, no more problems.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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LCromwell
Specialist - Level 1
‎01-26-2011 04:18 AM

There are two apps for this. You have to install both. One is Data usage and it is an exact duplicate of the My verizon. Then just hide one. I tried uninstalling one and it did what you say yours is doing.

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