My Z10 will not boot up and needs a reinstall of the OS, but Verizon cannot help and I still get charged over $100/mo!!

[jgr757]

My Z10 will not boot up and needs a reinstall of the OS, but Verizon cannot help and I still get charged over $100/mo!  Almost $500 will be spent for no service at all.

[Snn5]

Do you not have BB warranty left or Verizon extended warranty?  If not, then there is no cheap way to repair it without sending back to BB.

[47seijar]

BlackBerry users have largely been on their own for updates and service forever. Check out crackberryDOTcom for info on how to reload/update your OS. The good news is that you don't need Verizon (or any carrier) to get the latest update. BlackBerry handheld software is carrier-agnostic, meaning you can load the software from any carrier onto your device. The crackberry forums are loaded with step-by-step tutorials and download links.

[BDelton]

I'm having the same problem.

[boringusername]

No offense but time for a new phone. This thread is 39 months old. So the phone is what 4 or 5 years old?