for the last 4 months customer service thru email has had to activate data after my plan renews i just found out the email option is gone. So i need an agent to do it below is what the agent said thru his email in june when they ask for me to reply via email. btw the error has been happening since April where my blackberry data turns off on verizons end and i can't get email or send or use browser or send and receive picture messages once my plan renews
Good Morning Monica,
Thank you for contacting Verizon Wireless once again, this is Mike again, and it's my pleasure to again enable your data feature for your account.
I have once again activated the proper data feature on your account and I have submitted another error example. I have also found that this issue is common with blackberry devices and we are currently working on a solution. Until your data feature no longer needs to be activated by a representative each month, i will be more than happy to assist you with activating your data whenever your plan renews if you simply reply to this email and request that i activate the data.
thank you, Monica for contacting
Verizon wireless once again. We
greatly appreciate that you provided us
with another opportunity to assist you.
again this is Mike, and it's my
pleasure to activate your data feature
once again. please continue to feel free to reply to this email or call customer service at (888)294-6804 if you ever
have any other questions or concerns,
thank you for choosing Verizon Wireless.
heavenearthlove21 Oh wow! This concerns us that you are inconvenienced with data feature errors so often. We want to get to the bottom of the data activation issues on your Blackberry. Which Blackberry Bold are you using? Is this for a prepaid account?
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When I first got the prepaid account last year it happened twice then
all of a sudden it fixed itself. But then since june I have had the
problem consistently. I did everything the agents told me took out
battery, did a whole clean of the phone and pressed *228 to update.
But none of that worked the only solution that works every month is
when an agent activates the data feature then I can send and receive
pics and send and receive mail and use the native browser with no
I did a diagnostic check and this part came up. I think the BIS
service is not connecting but i think it's on verizon's side. Each
time the customer service agent turned on data on verizon's side it
fixed the problem.
I saw online many blackberry's have the issue like the agent told me.
so i need for this to be fixed because i am paying for data.
Blackberry registration: Yes
Connected to blackberry: No
Blackberry pin-pin: abort
Thanks for the additional information, @heavenearthlove21!
We support post paid accounts only here. However, please reach out to our Prepaid Customer Service Team at (Toll Free) 888-294-6804 for further assistance. They will be happy to assist in restoring your device data. Thanks again!
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