Need help w/bluetooth transfer

I just purchased a Blackberry Tour to replace my Motorola Q, and was able to get them to recognize each other using bluetooth BUT, when I selected my contacts list to send from the Q to the tour I got the message "Device does not support a suitable service to perform this operation" (on the Q referring to the Tour).  In fact I get this message when I try to send ANYTHING via bluetooth to the Tour from the Q.  I can't believe Verizon or Blackberry would cripple this device so it couldn't send the contacts.  Any help would be appreciated.

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Re: Need help w/bluetooth transfer
Specialist - Level 1

Unless someone comes up with a fix for you go back to the store must be a Verizon owned store and they will transfer them for you with no costs and your pics too.