Good news! There is a way to recover your username through a website managed by RIM/Blackberry. You can control your email settings right from this site too, so you may want to bookmark it for future use: BIS Login Site. To the right of the username portion, there's a "Require assistance?" hyperlink that you can click on for help recovering your username. If that doesn't work, I have followed you. I have access to an admin site to reset usernames and passwords for the Blackberry BIS site. If you can't get it to work for you, please send me a DM or call 866-892-7957 (Tech Support) to get your user ID and/or password reset.
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