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New BB9650, now doesn't work!

I purchased a BlackBerry 9560 at the end of July and only used it for 2 weeks.  Since then, when it turns on it only shows a white screen.  I've tried connecting it to the BlackBerry Desktop Software but it only recognizes the device sometimes.  What is wrong with this phone and how do I get it fixed?  I live overseas so I can't just take it to a Verizon Wireless store...


Thanks for any help!

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