New Verizon Net Email problems on Blackberry
Esteban3873
Newbie

I have Verizon DSL at home and hence I had the Verizon Yahoo email account for some years now.......well Verizon and Yahoo have apparently ended their partnership in our area and I have had to start using the new Verizon Net Email account.

The transition is ok on the computer but I can not get my emails on my Blackberry Tour now.....

Has anyone else experienced this??

I have been on the phone with Verizon and Verizon Wireless and the phone is set up correctly and the only answer I seem to get is "it must be the server because we have lots of issues with the change over"

HELP!!

I get my work, AOL, and Gmail emails with no problem on the Blackberry.......just not my Verizon.net.

Thanks!

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35 Replies
ncc52867
Newbie

My wife and I both have Blackberry 8330's.  On MY phone, I was able to go into Email Settings, clicked "edit" under my email address, clicked on Advanced Settings, and changed my Email Server to incoming.verizon.net.   I was then able to receive my Verizon.net email on my Blackberry. 

 

The problem with my wife's phone (same 8330 phone), it that there is no "Advanced Settings" button, so I can't change to Email Server address, and I can't even see it.  Why can't I change the Email Server on my wife's phone? 

 

Thanks for your time.

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Esteban3873
Newbie

My Tour does not have the advanced setting button under edit email......this really sucks!

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rvernon61
Newbie

Hope this gets fixed soon, I've been without email since Friday!

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nmchileman
Master - Level 3

There is actually an on going issue right now with Verizon.net emails being synced to mobile devices. It's not only affecting Blackberry's but all mobile devices. You may be affected by this. I would call Verizon Communications for troubleshooting and see if you can be included in the trouble ticket.

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Esteban3873
Newbie

Well I gave it another try.....talked to Sandra.....very nice person.....absolutely a total waste of time on the phone....

 

He only solution was to contact Verizon Wireless......"your telling me about a problem on your Verizon Blackberry,

you will have to talk to Verizon Wireless about this problem"

 

 

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Esteban3873
Newbie

Thanks....now that you mention it I keep forgetting to say that it has affected my Apple IPod touch as well.....

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kdr
Newbie

I have had exactly the same issue since the unsolicited change-over from Yahoo to Verizon webmail on March 27th. I have followed absolutely every single direction on verizon.net websites, I have called att support for blackberry and worked through this whole issue with a LIVE HUMAN tech support person who was very helpful. She could see the server settings at her console, and no matter what we did, the blackberry still saw the verizon email server as a yahoo.verizon.net server - but Verizon terminated sending email to the yahoo server, so I simply can't receive email to my verizon account on the blackberry. Interestingly, I can stil SEND email on the blackberry, and from my old Verizon yahoo acount; I just can't receive email.

 

I have gone through every single tech support mechanism available to me from verizon and have yet to speak to a real human voice, or get any acknowledgement that there is a problem. The automated chat is infuriating, because it assumes I'm an **bleep** who can't read. I am completely disgusted with Verizon at this point. I am tempted to change both my phone provider and my internet provider over this issue - and I was a VERY HAPPY customer until Verizon decided to 'upgrade' me to Verizon webmail!

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wrpear1
Newbie

Blackberry repaired the problem. Sat. when I got up there was a upgrade star on my phone .I downloaded the new program and that repaired the problem.After you put the new software on your phone either by phone or your data cable from your computer,you have to go to email settings and delete your email account on phone.After you delete reenter  your same email and password and your email will not be linked to Yahoo anymore.

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woyala
Specialist - Level 1

I had the same problem before and stopped using verizon.net email address.  Problem is that verizon.net is not direct push like gmail, yahoo, aol or hotmail and that's what cause you to receive emails delayed, etc.

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Esteban3873
Newbie

So there is no solution to this? I can't believe a company the size of Verizon can't come up with some

kind of idea or way to correct this!

 

I'm really getting frustrated!

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woyala
Specialist - Level 1

Best suggestion I can give you is forward your emails you get to your verizon.net email to a gmail, hotmail or yahoo address.  That way you can get emails faster.

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Geocritter
Newbie

I guess I don't get it...why not just delete the email account completely from the blackberry IS, then set it up again from scratch, with the correct domain name?  It won't hurt the actual account, and it'll just go through downloading whats on there again.

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Esteban3873
Newbie

I tried this about six times yesterday, at the store and at my office.....it still loads up as yahoo.verizon.......

 

Maybe the last suggestion....forwarding it to my gmail will work.....I will give it a try.

 

Thanks all.....keep the suggestions coming....

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Geocritter
Newbie

I had kind of a similar thing happen.  I ended up going to:

 

https://bis.na.blackberry.com/html?brand=vzw&locale=en

 

And setting up my login.  If I remember right, I had to start off with my phone, where I was able to assign a username and password there (if you don't, it'll give you an error when you try to put in your PIN).  Then once I established the login, I went online to the link above, logged in, and checked my email settings there.  I think I had to check the "deliver as level 1 message" option, and there MAY have been another option as well, I can't remember. But I think the Level 1 delivery was the main part.

 

After that, it worked like a charm.

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Esteban3873
Newbie

Thanks, I've tried this a couple of times with no success......this is a real pain in the neck!

 

I had 10 new emails (mostly[edit]) this morning and none came to my blackberry from the verizon.net account....its still

showing registered as yahoo.verizon.net  in the blackberry.

 

 

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