No Web Browser

[patrickcase97]

There is no web browser currently on my phone.

[StreetDocRN]

Hi,

On your device, go to Options>Advanced Options>Host Routing Table.  Press the menu key and select Register Now.  Then, pull the battery and allow your device to restart.  Let me know if that helps.

Doc

[patrickcase97]

No. I have done that multiple times. Still nothing. 

[StreetDocRN]

Ok,

Now try to resend your service books.  Go to Email settings>Press the menu key and select Service Books and select Send Service Books.  See if that gets you going.

Doc

[patrickcase97]

I dont have email settings. For some reason. Or i dont know where that is.

[StreetDocRN]

Hi,

On my device, email settings is under setup.

Doc

[patrickcase97]

When i go to setup it has the two options:setup wizard, and set up bluetooth.

[StreetDocRN]

Hi,

If you click on Setup Wizard, one of the subheadings in there is Email Setup.  Try that...

Doc

[patrickcase97]

I click on that and it says: Select an email setup option. I want to use a work email account with a Blackberry Enterprise Server. and nothing else. If i click next it says"Has your Blackberry Enterprise Server administrator provided you with an Enterprise Activation Password?" I click yes and then next and put in my yahoo email and password and click activate and then it says" Activation request failed. A service connection is unavailable."

[StreetDocRN]

Hi,

Is the Yahoo email account you have a work email address?  If it is not, then you will have to create a personal email account. 

[patrickcase97]

How would i do that?

[StreetDocRN]

Hi,

Here is a video from Blackberry that explains everything you need to know:

http://www.youtube.com/blackberry#p/c/54E0D34A19270D02/0/qlYYpb80q-s

Doc

[patrickcase97]

it doesnt have that option. 

[StreetDocRN]

Hi,

I would recommend taking your Blackberry to one of the Verizon stores so that they might figure out why you can not get internet or set up an email account.  Sorry I could not help you.

Doc

[moates]

I have provided some information below that may help in retrieving your web browser.

Step 1 - Ensure the icon is not hidden. (follow the instructions below to show all)
-Press the menu key (the one with the blackberry dots)
-Press menu once again
-On the submenu, select show all (If present)

Step 2 - Ensure you have a data connection and ample signal strength.
-Check the 3G indicator on the upper right hand corner of the screen (it should have four dots to the left of the 3G symbol)

-Ensure you have signal (3 bars or better) **If not, try relocating until you get a better signal and continue to step 3

Step 3 - Try to complete another activation
-Dial *228 and press send
-Once the option is present, press option 1

Step 4 -  Sent another registration message ( I understand you had tried this once before)
-Ensure you have a data connection ( 3G with four dots) and ample signal.
-Press Menu
-Select the Options icon
-Select Host Routing Table
-Press Menu
-Select Register now.

Step 5 - Complete a soft reset
-Pull the battery out of the back of the device (whether it is off or on beforehand does not matter)
-Wait 20-30 seconds and place the battery back in (the device should power itself back on)

***A fair number of Blackberry issues can be solved by a soft reset.

I hope this helps.