Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Not happy with my BlackBerry Bold

I do not like the BB bold phone I purchased and want to return it for another device. I can find where this is done at. Help please.

Labels (1)
Re: Not happy with my BlackBerry Bold
Sr. Leader
Sr. Leader

You have 14 days from the date of purchase to return or exchange the device; you are permitted one exchange, and then that phone is the one you keep.  If you are unsure which phone you want, the just return all and shop more till you know which device will work for you.

This is if you purchased at a Verizon corporate or through Verizon online.  If you bought from a third party (Best Buy, a kiosk, etc) the return policy may differ but should be spelled out in the paperwork you received.