Android10 wrote:
Operating system updates come from the manufactures and are subject to their release schedule. When an update is finished, tested, and optimized it will be released. We are in no way attempting to frustrate you, but we can not give out information on updates that we do not have.
Is it just me, or is this response really insulting. It seems that your really believe your users are quite stupid. Blackberry users are in large part pretty aware of software update information.
Your users are aware that the other carrier's 9650 has been running OS6 for quite some time.
Your users are aware that RIM has provided Verizon the software update and the delay is now in Verizon's testing phase.
Your users are aware that Verizon is notorious for releasing software updates far later than other carriers.
We know all these things and we stay with Verizon because the service is good and that means something.
I'm not sure what you are trying to accomplish by trying to mislead folks on the forums by implying that Verizon hasn't gotten any software updates from RIM and the only reason we don't have OS6 is because of them. All folks are asking for is a little information...it goes a long way in building good will with your customers. When will you all learn that?
The only thing worse than the absolute radio silence from Verizon on this is popping on to give laughably misleading information. Well done, you took a customer who was mildly frustrated by having to wait longer than she would like and turned her into a customer who is now really angry and insulted.
