OS Update Error
chintand
Newbie

Anyone get this error when trying to do a wireless update?

 

Original Error: Status Code: 10028
Message:
The software on your device could not be matched to any update path. Update your device software using the BlackBerry Desktop Manager, or at www.blackberry.com/updates.


Update Detail Server
Address: https://206.51.26.249/uds/device/
Connectivity: Reachable
Sufficient Coverage: Yes

Service
UID: OTAGMENA01
NPC: 0
APN: --
APN Username: --
APN Password: --

Versions
Source Apps Version: 5.0.0.591
Target Apps Version: 5.0.0.732

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StreetDocRN
Champion - Level 1

Hi,

You were performing an update to a device using the Wireless Update method.  There was an error during the proceedure and now you need to update using a computer and Blackberry Desktop Manager.  First, you will need to perform a security wipe and remove all of your data from the device.  Then, install the update using a computer and BDM.  For more information on doing this proceedure, see the attached pdf file.  Hope this helps.

Doc

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