Re: Ok...Rant time: Have you ever noticed that sometimes it seems things just don't sound right?
Geocritter
Newbie

I'm glad to see I wasn't the only one who felt that way.  I honestly was afraid that I'd be starting the mother of all flame wars when I originally posted.  :smileyvery-happy:

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Re: Ok...Rant time: Have you ever noticed that sometimes it seems things just don't sound right?
Geocritter
Newbie

You know, I wish we could make a "sticky" out of parts of my original post...kind of an FAQ or something.  You know, do's and don'ts...like "always try a battery pull FIRST".  Or "if you are having multiple-unit problems, check to see what's in common, like programs that you are putting on it.  Or not updating.  Or.." something.  I dunno...just thinking out loud.

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Re: Ok...Rant time: Have you ever noticed that sometimes it seems things just don't sound right?
LCromwell
Specialist - Level 1

Geocritter wrote:

I'm glad to see I wasn't the only one who felt that way.  I honestly was afraid that I'd be starting the mother of all flame wars when I originally posted.  :smileyvery-happy:


Actually  NO you aren't the only one. I have come to be burn out because of all these Flamers and people who do not read to put / list their model phone and what OS, plus apps they have installed. It's really time consuming when you have to drag it out of them in order to help them, then wait until they post the answer, maybe days, and we are not getting paid to do this. I have a POST at the Top of this Forum to list the above mentioned items. Very few do it. Some are one time posters, POST their flame and then they are gone forever. So NO, Geo you are not the only one that feels this way. Sorry you have been sick, glad you are better now.

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Re: Ok...Rant time: Have you ever noticed that sometimes it seems things just don't sound right?
LCromwell
Specialist - Level 1

Geo I added a PS, pull the batttery to my post stuck at the top. We will see if it helps anyone?

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Re: Ok...Rant time: Have you ever noticed that sometimes it seems things just don't sound right?
Developer
Enthusiast - Level 3

I agree 1500% with everything that you said.  I especially get irritated when people complain about the service that Verizon offers.  No company is flawless nor will there ever be one.  Every carrier will have problems.  Every phone has the potential to mess up.  Every business has at least one disgruntled employee that is, unfortunately, the spokesperson for said company.  If you don't like VZW that much, leave.  No need to tell the unpaid, self help support forum supplied by the company you are going to leave.  In fact, let me just say in advance that you won't be missed by me when you're gone.  This way you won't have to say you're leaving then keep coming back to see if I or any of the other helpers here begged you to come back.  Good luck with whichever company you decide to move to.

 

Now, I'll get off my induced soap box too. :smileyhappy:

 

(On a side note:  I have very bad luck and have had to have my phone replaced x number of times with various problems.  It is an embarassing number of replacements but my wife is the reason that I don't come here and complain and complain about it.  She sums it up best when she reminds me of when I had a phone five years ago with seventeen problems and the guy at customer service writing it up for one of them.  Someone most likely got that phone later as a refurb and I'd be willing to bet that one of the other problems came up for the new owner.  It comes down to luck of the draw sometimes and an undiagnosed problem slipping through the cracks.  My luck of the draw, however, is the reason I don't play cards. :smileywink: )

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Re: Ok...Rant time: Have you ever noticed that sometimes it seems things just don't sound right?
SydneyK
Master - Level 3

Developer, I hope you now have a device that works correctly. You have a good attitude about it anyway.

 

Another thing I noticed is every time I'm in a corporate Verizon store, the customers are awful, hot-headed people. What happened to manners? A couple months ago someone was helping me with a BB issue, and this guy next to me was screaming for the whole store to hear. Mainly about his phone being shut off for nonpayment ...  yeah, that's how it works, buddy. Anyway, it was so embarrassing and uncomfortable, but the guy helping me was cool as a cucumber. Must be so used to it, they can just tune it out, whereas I'd go home and drink myself silly.

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Re: Ok...Rant time: Have you ever noticed that sometimes it seems things just don't sound right?
Nae324
Newbie

I disagree with some points. Although as you have stated you don't care to hear I would like to say that I had to have 8 Blackberry storm replacements. No I didn't download anything they Locked up and I was unable to use them I had ZERO apps downloaded just for that reason and every time the clock of death KILLED me . Now I was the **bleep** who stood in line the day it came out so I did recieve one of the first storms.

 

 

As for mistakes in billing well........Those are valid complaints and have happened to me. I get a 20% discount due to a contract my company has with verizon. They have for 6 months now failed to apply the discount to my bill even after repeated "nice" calls. I do understand you get more bees with sugar than with vinger but it does get frustrating when apparently someone isn't doing their job. =0)

 

 

 

 

Just saying....................... 😃

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Re: Ok...Rant time: Have you ever noticed that sometimes it seems things just don't sound right?
terrylynn57
Enthusiast - Level 2

I rarely get into heated discussions, but I will say that I talked to a Verizon rep. on the phone last night in reference to a $1.99 data charge on my mom's cell phone. She has NO idea how to use intenet,so she must have hit a button by mistake.

The rep was not only very polite, he went in and blocked internet from mom's phone so no more "accidents" could happen. He said they would take off the $1.99 for the data charge, and today I recieved an email that the charge has been removed from my bill. Excellent service!

 

He also took the time to explain "unlimited data" to me. Since I intend to buy a Blackberry soon, he told me that the $29.99 data charge gets me UNLIMITED data ON MY BLACKBERRY. Only when hooking the Blackberry to a computer do the data charges apply after a certain amount is used.  Since I have wireless internet at home, there is no need for me to ever tether my Blackberry to a computer.

 

The other 3 lines I have for family members are on very simple phones, and they will remain at $9.99 per month.

 

Oh, and I also get a 20% discount each month, and they have NEVER forgotten to take that 20% off my bill.

 

I will be sticking with Verizon.

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Re: Ok...Rant time: Have you ever noticed that sometimes it seems things just don't sound right?
LCromwell
Specialist - Level 1

terrylynn57 wrote:

I rarely get into heated discussions, but I will say that I talked to a Verizon rep. on the phone last night in reference to a $1.99 data charge on my mom's cell phone. She has NO idea how to use intenet,so she must have hit a button by mistake.

The rep was not only very polite, he went in and blocked internet from mom's phone so no more "accidents" could happen. He said they would take off the $1.99 for the data charge, and today I recieved an email that the charge has been removed from my bill. Excellent service!

 

He also took the time to explain "unlimited data" to me. Since I intend to buy a Blackberry soon, he told me that the $29.99 data charge gets me UNLIMITED data ON MY BLACKBERRY. Only when hooking the Blackberry to a computer do the data charges apply after a certain amount is used.  Since I have wireless internet at home, there is no need for me to ever tether my Blackberry to a computer.

 

The other 3 lines I have for family members are on very simple phones, and they will remain at $9.99 per month.

 

Oh, and I also get a 20% discount each month, and they have NEVER forgotten to take that 20% off my bill.

 

I will be sticking with Verizon.


HERE HERE! Same for me.

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