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Ongoing Desktop Manager Update Problem
Wizaerd
Member

I saw the auto-update feature for the Blackberry Desktop Manager, so I ran it, and now it tries to install the Roxio Media Manager, over and over and over and over again, and each time it fails.  How can I stop it from even attempting, since it's going to fail anyways... Or how can I get it to successfully install so it stops popping up over and over and over and over and over again...

 

The error I get is:

Error 1706: No valid source could be found for product Roxio Media Manager. The Windows Installer cannot continue.

 

And yet it keeps on trying, over and over and over and over again...

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Re: Ongoing Desktop Manager Update Problem
StreetDocRN
Leader
Leader

Hi,

Go into Window's Control Panel>Programs and Features and delete the Blackberry Desktop Manager.  Restart your computer and try to load it again.  See if that fixes your problem.

Doc

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Re: Ongoing Desktop Manager Update Problem
Wizaerd
Member

StreetDocRN wrote:

Hi,

Go into Window's Control Panel>Programs and Features and delete the Blackberry Desktop Manager.  Restart your computer and try to load it again.  See if that fixes your problem.

Doc


 

Programs and Features?  I have no such section in my Control Panel... Unless you mean Add and Remove Programs, but then if I remove it, it won't be on there to do the auto-update, in fact if I remove it, I wont have the Blackberry Desktop Manager at all...  (which considering how much trouble I have with it, that might not be such a bad thing...)  But how this will affect this Roxio Media Manager installation I don't know, because it starts on it's own, when the Blackberry Desktop Manager isn't even running...

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