Pairing Tour 9630 with Motorola H270 Bluetooth device.

[Joe_C]

I just purchased a Motorola H270 Bluetooth device and I can not pair it with my Blackberry Tour 9630.  When I try to enable Bluetooth on my phone, it does nothing and Bluetooth does not enable.

[StreetDocRN]

Hi,

     For problems pairing, you need to make sure your device is in "listen" mode.  On your device, go to Manage Connections and select Set up Bluetooth.  It will walk you through pairing your device with your headset.  Make sure your headset is charged according to the instructions and is turned on. 

     You can check whether or not you have problems with your device.  You can run a diagnostic on your phone.  First, enable Bluetooth on your device.  Next, go to Options>Status.  Type the word "TEST" (without the quotation marks).  Now, you will not see the word TEST appear, but once you type TEST, a pop up will alert you that you are about to enter the testing mode.  Click OK.  Press the Menu key (to the left of the trackpad) and select Start.  You will then see a screen with boxes next to various modes.  Go down to Bluetooth Audio and click there.  Scroll down to RUN and press RUN to begin the test.  The test is two part.  The first part sends tones to your headset.  Then the next will record your voice for about 5 seconds and then play it back.  It you hear tones and your voice, then Bluetooth works on your device. 

Hope this helps,

Doc

[KinquanaH_VZW · Accepted solution]

Joe_C, I was unable to locate your particular Bluetooth accessory in our pairing guide information. I have also included general steps below to attempt in resolving your issue and also our Bluetooth pairing guide link. 

http://www.verizonwireless.com/b2c/bluetooth

Step 1 - Enable Bluetooth functionality on the Blackberry Tour (9630). Note: The Bluetooth power must be set to ON position to pair the device. From the main screen, press Blackberry/Menu Key. Scroll to and press Manage Connections. Press Bluetooth (A checkmark in the Bluetooth field represents that Bluetooth is on.)

Step 2 - Put your fully charged Bluetooth headset into pairing mode. Start with your Bluetooth accessory powered off. Press/hold the Power button. The indicator light will initially flash Continue to hold until the indicator light is steadily lit blue. Your Bluetooth accessory is now in pairing mode and ready to be paired with your handset

Step 3 - Pair the Blackberry Tour (9630) with a Bluetooth Accessory. From the main screen, press Blackberry/Menu Key. Scroll to Set Up  Press Set up Bluetooth Place accessory in pairing mode. See accessory pairing instructions. Display show Add Device: Press Search to search for devicesl Phone displays Searching For Devices. Select XXXAccessory NameXXX, press trackball to select Phone displays Waiting For XXXAccessory NameXXX. Phone displays Enter numeric passkey For XXXAccessory NameXXX. Enter 0000 and press the enter key (See accessory instructions as passcode may vary.) Phone displays Pairing complete.  Connect to XXXAccessory NameXXX? Press Yes Phone displays Waiting For XXXAccessory NameXXX. Phone displays Connection to XXXAccessory NameXXX succeeded.

[RoyB_VZW]

For additional pairing assistance please click on this link.

Thanks,