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Phone number key pad quit working
IndyDave9
Member

Last Monday my Blackberry Storm's number key pad quit working and quit displaying the alpha characters.  The only key that worked was the '0' key. All other functions worked.  I called Verizon and they sent me a replacement phone.  I backed up my old phone and activated the new one using *228 from the keypad which worked just fine.  I connected to the Desktop Manager on my computer and it immediately told me I needed to update the operating system.  I let it update and then restored the backup of the old phone to the new phone.  I then tried the phone keypad and it had the identical problem that the old phone had. I called Verizon again and they said they suspected a battery problem and I should take it to a Verizon store.  That didn't make since to me or the Verizon store's personnel either.  Unfortunately our local store was only a sales store and not a service center and the store clerk told me I needed to take it to a service center.  I decided to Google the problem before driving 20 mile to the service center.  I found that it was a known problem with the new 5.0 version of the Operating System.  The fix is to open ‘Options/Language and text Input’ and change the language setting from English(United States) to just English.  I did that and the problem cleared up.  The Verizon support people needs to pass this along to their agents so they aren't replacing phones t.  One guy on the blog I found, that provided the solution, said he was on his 3rd replaced phone with the same problem.  I let our local store know and the clerk said she would pass it along.

 

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