Phone stopped ringing and cannot even set it to vibrate. Have done all the trouble shooting recommended but still not working. What is wrong?

[Chelakarma]

Why can't I get the ringer and/or vibrate mode to work?

[vzw_customer_support]

Hi Chelakarma, it is a very important concern to get your BlackBerry device ringing or vibrating function to work so you can use your phone. Let me help to resolve this issue and get you back into business. I realize you did troubleshooting recommended but those exact steps used were not shared.  What specific troubleshooting steps were used? This would be helpful avoid confusion and to suggestion the next best course of action to solve this issue based on what was previously done.  I look forward to this valuable information so we can get these issues  fixed on your BlackBerry Classic. 
EdwinW_VZW
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