Having your phone functioning as expected after a major software update is a must. Does this happen when you access an app or do something in particular on the phone? Can you please provide the steps you take for the Listen to music page to open?
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!