Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Problem configuring 8800 for gmail

I cannot configure my 8800 for my gmail account properly. It keeps saying that the email address or password is wrong, but I have verified both on the gmail website, have used "show password" to ensure I'm entering it in properly, have deleted & recreated the account.


I can set it up for a different gmail account without any problems (as a test), but it seems as though this account is cached somewhere on the device with incorrect info and is not updating with current password.


IMAP is enabled in gmail (I also disabled and re-enabled it to make sure it was properly set).


RIM indicates that in this type of scenario, you should go to the RIM website to configure the gmail account, but this doesn't appear to be an option for Verizon users.


What should I do now? Thanks.

Labels (1)
Tags (3)
Re: Problem configuring 8800 for gmail
Sr. Member

Setting up an email account from the BIS website is possible. You can do it here:

That doesn't work, unfortunately

Thanks for the response and the suggestion. Unfortunately, when I go to that site and try to create an account, after entering the Device PIN & ESN, I receive the following error: "Your account is not accessible via HTML browser. Please use your device to access Blackberry Internet Service.".


How else can I set this device up for this particular gmail account? It's odd that it will allow me to set up other gmail accounts, but not this one. Something is cached and hosed somewhere and I need to clear it out (or need someone else to do so).


Thanks again.