Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Problem updating Classic - lost contacts, photos, browser, etc.

This morning, tried updating Classic due to problem with notification light flashing when no new messages coming in.  After update, could not get anything to work - tapping browser would just bring you back to the blank home screen of the phone, for instance.  No texting, lost all contacts, pictures, etc.  Tried re-starting several times.  Sometimes seems like it will get an email or two, then stop working again. 

Phone just went black.

What's going on, and how do we fix it? 

Labels (1)
Re: Problem updating Classic - lost contacts, photos, browser, etc.
Customer Support

I'm so sorry you're having these problems with your Classic, maggie513. I know how important it is to have a good working phone at all times.


Has the phone been dropped or wet at all? Are you able to make/ receive calls, and texts? Please try an Alternate Reset.



Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.