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Problems with Win 7 and VZ Access Manger
franchise1225
Member

Hi,

 

I just got a BlackBerry 9330 Curve and downloaded the correct VZAccess Manager software for Windows 7.  When I try to tether the phone as a modem, Access Manager identifies it as a BlackBerry 8530 instead of a 9330 and won't connect to it.  I never had this problem with the previous version of Access Manager when using my old 8330 Curve.

 

Anyone else having this problem?  Any suggestions?

 

Thanks in advance.

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Correct Answers
Re: Problems with Win 7 and VZ Access Manger
JohnB_VZW
Verizon Employee

Please remove and install the VZ Access Manager software. If you are still having issues and it is not recognizing your device, please contact us at your convenience at 800-922-0204. We are available seven days a week 6AM to 11PM CST. Have your device and laptop available so we can troubleshoot.

 

Thanks

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Re: Problems with Win 7 and VZ Access Manger
leeford54
Member

Might try uninstalling and reinstalling. I'm not aware of any issues with Win 7

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Re: Problems with Win 7 and VZ Access Manger
JohnB_VZW
Verizon Employee

Please remove and install the VZ Access Manager software. If you are still having issues and it is not recognizing your device, please contact us at your convenience at 800-922-0204. We are available seven days a week 6AM to 11PM CST. Have your device and laptop available so we can troubleshoot.

 

Thanks

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