Problems with phone

[MARDAM72]

I can neither receive or make calls from within the four walls of my house, but have to go outside.  I do not have this problem with the phone anywhere else.   Other phones in the house--landline or cell--work fine.  I was on the phone with a Verizon tech guy for a long time today who said I needed an "enhancement."  He then put me on hold, which was endless, so I finally hung up.  I wasted an afternoon!  Please help me.

[vzw_customer_support]

That's certainly a big issue, and is strange only your phone is having this trouble. We certainly want to help ensure you're phone is working properly. How long has this been going on?

ZakC_VZW