Q10 cannot get emails in China, Why?

[Wilson3]

This is the 3rd Q10 I am trying in China.  Very little emails get through. I get emails sparringly.  I have tried taking out the battery, rebooting, tricking it with airplane mode on and off, roaming is on, tried Global and CDMA, etc. Anyone can help?

[vzw_customer_support]

Wilson@Bejing,

Thank you for reaching out to us. I am sorry to hear that you are having trouble with receiving emails on your Q10. We certainly want to make sure you are getting all options available. Are you using the device with Verizon service or a local carrier? Are other functions on the device working? You will want to check if email is set to pull or push function currently, as pull will bring emails directly to you. If you are using the device with VZW service it would be best to contact our global team at http://vz.to/17KseUf. Keep us updated.

Thank you,

TonyG_VZW
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